Privacy Policy

Last updated: July 2026

At Pooch-Ella, your privacy is important. This Privacy Policy explains what personal information is collected, how it is used, and your rights regarding your data.

Who we are

Pooch-Ella provides professional dog walking, daycare and home boarding services in Hale, Altrincham and the surrounding areas.

If you have any questions about this Privacy Policy or how your information is used, please contact:

Email: poochella11@gmail.com

What information is collected

When you contact Pooch-Ella through the website, email, phone or social media, the following information may be collected:

  • Name

  • Email address

  • Telephone number

  • Home address (where required for services)

  • Information about your dog(s), including age, breed, medical conditions and behaviour

  • Any other information you choose to provide

The website may also collect anonymous information such as:

  • Browser type

  • Device information

  • Pages visited

  • General website usage through analytics

  • Cookies (see the Cookie Policy for more information)

How your information is used

Your information is used to:

  • Respond to enquiries

  • Arrange meet and greets

  • Provide dog walking, daycare and boarding services

  • Communicate about bookings

  • Send invoices and payment information

  • Meet legal and licensing requirements

  • Improve the website and services

Personal information is not sold or shared with third parties for marketing purposes.

Legal basis for processing

Personal information is processed because:

  • It is necessary to provide the services you have requested.

  • It is necessary to comply with legal obligations.

  • You have provided consent where required (for example, by submitting an enquiry through the website).

How your information is stored

Reasonable steps are taken to keep your information secure.

Information is stored securely and is only accessible where necessary to provide services or meet legal obligations.

How long information is kept

Personal information is only kept for as long as necessary to provide services, meet legal requirements or resolve any disputes.

Your rights

Under UK data protection law, you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where appropriate.

  • Object to certain processing of your information.

  • Request restriction of processing.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact Pooch-Ella using the email address above.

Cookies

This website uses cookies to improve your browsing experience and understand how visitors use the site.

More information can be found in the Cookie Policy.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with the updated revision date.